Frequently Asked Questions
Welcome to the FAQs page- if you can't find what you are looking for here, please get in touch- we are happy to answer any further questions.
Booking
How do I book?
If you would like to book a date, please let us know via email or a phone call, and we will pencil the date in. Dates for 2024 and 2025 are filling up fast so get in touch to find out if we are free
Do you ask for a deposit?
Yes, we ask for a deposit to secure the date. This is typically 10% of the overall cost . On payment of the deposit, we will send a confirmation of payment, and the date will be booked in.
When is the rest payable?
We ask for the rest of the payment on or before the wedding day. A receipt is provided,
What happens next?
On booking, we will send an invoice for the deposit, with a booking form to fill in the details, such as the music choices for the video and so on. Once the deposit has been paid, we will book in a meeting to talk through your exact requirements in detail
Do I have to sign a contract?
This is entirely optional- We can provide a signed contract on request
BEFORE THE WEDDING DAY
Do you do engagement shoots?
Yes, we do engagement shoots- either photography or video, or a combination of both. This is something we need to quote for separately as pricing depends on location, and what you would like covered. Please get in touch for a quote.
Can we meet you before the wedding?
Yes, we are happy to meet before the wedding, we are based in Bristol so for bookings further afield (eg London) sometimes a Skype call is easier.
Do you visit the wedding venue before the wedding?
We are happy to visit the venue beforehand to get an idea of the layout and plan the important shots. We have covered many of the main venues in Bristol, London and surrounding areas, and always arrive in good time to check the venue, set up and have a chat with the wedding co-ordinator or vicar about where to set up the cameras on the day.
THE WEDDING DAY
Do you provide backup in case of illness or emergency?
Yes, we work as part of a trusted team of wedding photography and video professionals- and we provide backup for each other on the rare occasions somebody is ill or has an emergency.
Can you cover both the bride and groom's preparations?
Yes, that's fine- provided they are within a reasonable distance of each other. We won't charge anything extra for this. An additional wedding photographer of videographer is useful for being in more than one place at once!
How do you work with the photographer?
For video only bookings, we normally let the photographer take the lead directing guests and organising group shots, as two people directing can be too much! We usually liase at the start of the day, and keep talking throughout to make sure we don't get in each others way.
DELIVERY
How are my photographs/ videos delivered?
This is your choice of file transfer via email, or USB stick through the post. For videos, the USB stick is ready to plug and play in all devices with a USB port. We recommend backing up all photos and videos after delivery.
Do you do DVDs?
We can provide DVDs on request, however as part of keeping the costs down we don't include this in the main packages.
How long before I receive my photography/ videos?
We aim to get everything finished and delivered within 3-4 weeks of the wedding day, however in busy Summer periods this sometimes takes up to 5 weeks.
Do you do photo albums/ prints?
Yes, this is something we can do as an added extra- we can either do this ourselves, or if you would like to save some money we can point you in the direction of a suitable website which provides simple to use, drag and drop album design software.
If you cannot find the question you are looking for here, please just ask! Our friendly staff are available to answer any further questions.